Moderate Snowman did not award present, stating full ETC, when ETC inventory not full

Discussion in 'Closed' started by Aelyssia, Dec 7, 2020.

  1. Aelyssia
    Offline

    Aelyssia Donator

    Joined:
    Mar 27, 2020
    Messages:
    291
    Likes Received:
    583
    Country Flag:
    IGN:
    Aelyssia
    Level:
    200
    Guild:
    Monkey
    snowman troll.png

    See above chat log.
     
    Aelyssia, Dec 7, 2020
    #1
    Adversary and newduhls like this.
  2. newduhls
    Offline

    newduhls Well-Known Member

    Joined:
    Jan 31, 2016
    Messages:
    236
    Likes Received:
    650
    Gender:
    Male
    IGN:
    lbuprofen
    Level:
    200
    Guild:
    Peach
    can you stop flexing your 2 orbs, I'm still trying to get 1
     
    newduhls, Dec 7, 2020
    #2
    TrinityEcho and justinnnlim like this.
  3. Inusama
    Offline

    Inusama Donator

    Joined:
    Mar 26, 2015
    Messages:
    1,704
    Likes Received:
    5,465
    Gender:
    Male
    Country Flag:
    IGN:
    Inusama
    Level:
    200
    Guild:
    Oblivion
    Did you already have one in your inventory perhaps? They're one-of-a-kind items.
     
    Inusama, Dec 7, 2020
    #3
  4. Aelyssia
    Offline

    Aelyssia Donator

    Joined:
    Mar 27, 2020
    Messages:
    291
    Likes Received:
    583
    Country Flag:
    IGN:
    Aelyssia
    Level:
    200
    Guild:
    Monkey
    Nope! I didn't turn in a present after this failed snowman and I went into another one after and managed to get a present from that one.
     
    Aelyssia, Dec 8, 2020
    #4
  5. June
    Offline

    June Well-Known Member

    Joined:
    May 3, 2019
    Messages:
    504
    Likes Received:
    1,593
    Gender:
    Female
    We are investigating this issue. Thank you for your patience!
     
    June, Dec 10, 2020
    #5
    Aelyssia, TrinityEcho and newduhls like this.
  6. Matt
    Offline

    Matt Administrator

    Joined:
    May 8, 2013
    Messages:
    14,647
    Likes Received:
    18,776
    Gender:
    Male
    Location:
    United Kingdom
    Country Flag:
    IGN:
    Matt
    Level:
    N/A
    Guild:
    Staff
    After looking into this, the only reasonable explanation for this based on the information provided is:
    - You did have one of the types of Christmas Present in your inventory (White, Red, Blue or Purple) which you didn't notice.
    - The Snowman killed attempted to give you the exact same Christmas Present type that you had, but the exchange failed because they are one-of-a-kind
    - The next Snowman killed did give you a Christmas Present because it was a different one to what you had.

    It's the only thing that really makes sense, and we will look into adding a check to entering the Extra Frosty Snow Zone so that you cannot enter if you have any of the four types of Christmas Presents to avoid this from occurring.
     
    Matt, Dec 14, 2020
    #6

Share This Page