Closed This id has been deleted or blocked from connection

All Your Character Names:
SuperQT (priest) lvl 106 I think
Kaskcade (ice lightning mage) lvl 101 I think

Last thing you did:
Put a shop up in FM CC1 and I was hanging around the FM

Why do you think you got banned?:
Dear GMs, perhaps it's a bug as I see many people have encountered this issue including my three siblings who have not been able to log into their accounts. We have been playing together recently.
My three siblings are staying with me at the moment because of COVID lockdown in Melbourne AUS, I did consider applying for that multiple household thing but I knew they would be here temporarily so I opted not to. Sorry if that was the wrong decision. We really love this game and we were so looking forward to the halloween event and the xmas event especially now that we're in lockdown. My family has spent so much money on this game and we worked hard to level up, we do apologise for anything we may have done. If you require our IRL names/ our separate addresses I'm happy to email it as this forum is public.

Ban message when attempting to log in: this id has been deleted or blocked from connection

What GM banned you (optional): N/A

Thanks for your time.

 

You have been permanently banned for major vote abuse.

Spoiler: MapleRoyals TOS Major Infractions: Major Vote Abuse

Punishment: Permanent ban.

Vote Abuse - The act of attempting to, or successfully, bypassing the restrictions of voting no more than once per 24 hours. Please be aware that, in cases of severe abuse as per the discretion of Staff, we reserve the right to respond with a permanent ban regardless of if it is your first offense.

Additional information regarding the above terms may be found in the following appendix, included assisting in better understanding of terms that may include special circumstances or situations. Please note that not all of the above terms may have further explanations.

Appendix: Vote Abuse - Please be aware that while the voting rules of this server may be complex, they are made available to players every time they access the MapleRoyals voting page. While we understand that players may at times unintentionally engage in vote abuse, ignorance of the rules is not an acceptable justification for breaking them. See Voting Rules for more information.

Thank you for shedding light on the reason you Vote Abused, however, I don't appreciate you mentioning your donation in your ban appeal (all funds from donations are used to support server costs). We apply our game TOS to all of our players regardless of how much they have donated or how long they have been playing. Permanent bans are lifted only when they were issued by a mistake, and it doesn't seem like that's the case as you are aware of our Whitelist requirement.

 

Apologies Dasha, I didn’t mean the donation in an untoward way, sorry I didn’t mean to offend you further, you truly don’t owe us anything for that, this is your job and it is all to support the server that we love. We’re just sad about losing our accounts that we loved customising, it’s a hard loss for us.

I’ve only been living in my new house for a month and it was my mistake as I didn’t think we needed to go on the white list because of our temporary living situation, we are unsure when lockdown will stop in Melbourne and then I had forgotten and gotten complacent as time went on, clearly I’ve made a huge mistake with being complacent.
We’re a family of 11 and when I moved out I took the 3 eldest with me to help out mum. I assumed when I drop them off at my mums they would vote there, sometimes I vote at work but there were times where we’d vote together at home. Is there a way that we can please have our accounts back and go on the white list now?
We apologise and we will closely follow the rules from now on if given the opportunity, I understand that it may be too late now but we all love this game and have had so much fun playing, we’ve made friends on this game and we really abide by all the rules except this one which was really unfortunate and completely my fault.
I asked them to play with me and I didn’t think of the consequences at the time with everything considered… we are all sincerely sorry, we hope that if given the opportunity we can go onto the white list and continue to play if you will have us.

Again, apologies for offending you. I know you are only doing your job and we’re sorry that we have added to your list of work, we understand if it’s too late now, thanks for your time and response. We hope you can give us another chance.

Thanks,
Warm regards.

 

I genuinely appreciate your cooperation and honesty. With that being said, I am unable to give you a second chance, lift or cut your ban span short.

The Staff would like to stand behind the rules they wrote and for the sake of fairness, your ban will remain permanent.

I wish you and your family all the best, thank you for enjoying MapleRoyals.

 

It was an honest mistake, is there really no way that an honest mistake can be pardoned? You mention fairness but if you and staff could try to sympathise or reevaluate my situation as my siblings have been living with me temporarily for a month. There are some technicalities here and at the end of the day I should have whitelisted my house I know that now but it was an honest mistake, if I could take that back I would. If you could please reconsider, we’d be so grateful.

If not, are we allowed to make new accounts?

 

Again, thanks for your time and response.

 

Your ban was issued by an admin after he has looked into your account and evaluated if the ban should be temporary or permanent. Unfortunately, I'm unable to shorten your ban duration.

Once a player is permanently banned, they are banned as a person. Any attempt to evade a punishment will result in a ban.

 

Okay, it’s clear to me I don’t have a chance at retrieving my old account back and as disheartening as that is I still love this game and I’d love to come back to it.

Despite me now realising I should have just white listed my house and acknowledging my mistake, I still do feel really hard done by because I’m a loyal player.
But knowing I can’t even make a new account, is truly upsetting… My siblings and I will not make the same mistake next time around if given the chance.
I get that this is a punishment for my mistake but a lifetime ban on even creating a new account is so harsh for someone who made an honest mistake.
Excuse this if it’s a dumb comparison, but people are given second chances in real life when sent to jail for true and worse crimes to prove themselves.

I’m no criminal, I’ve just made a poor decision that resulted in an honest mistake, the point I’m trying to make is, I really didn’t mean or intend to earn this perma ban, I’ve never even been banned or punished for anything on any game before, so for this to happen is an unexpected shock which I suppose is why I’m taking it so harshly. Sorry if I am annoying for being persistent and constantly replying with very long messages, I’m just trying to get my appeal through as I really do care for this game, I’ve had a lot of fun times and memories with friends through this server, so it does mean a great deal to me and my siblings.

I’ve really not done anything wrong besides this one honest mistake, so please if we can’t get our accounts back will you then consider allowing us to make new accounts in the future?

 

Thanks again for your time and response.

Ward regards.

 

These are the rules you have agreed to when creating your accounts. I'm sorry if you feel like this punishment is too harsh, but there are no exceptions or second chances to those who choose to break them.

The voting rules are clearly visible and you made a choice to ignore the guidelines we have for multiple players who play in the same household. I'm sorry, but there is nothing I can help you with.

 

Okay, I’m just trying my luck as I’ve got nothing to lose anymore given it’s a lifetime punishment that this has resulted in. So please continue to bear with me.

Admittedly I had not read the white list rules until now, upon reading it, is it possible that this is a loophole that may unban our accounts? I’m only attempting this because I now know from this occurrence that you follow the guidelines very seriously, so given my recent and temporary living situation I’m hoping that this will help my appeal… the following is copied and pasted from the voting rules:

“What if my friends regularly come over to my place for a MapleRoyals LAN party?

• If they mainly play at your place, you don't have to apply for the whitelist but we would stongly advise you to in order to avoid them being mistaken for you vote-abusing. If you apply for the whitelist, give their character names and include them in the photo of people who play MapleRoyals from your household.”

My siblings are NOT permanent residents in my home, they frequent here in my home which I lived in for only a little over a month, if my IP history is accessible on your end you’ll see majority of the voting was done at another location up until super recently this year sometime starting around last month it would be in my new home, sometimes my mums and at work or just out and about. Also the accounts banned alongside mine were my my siblings new accounts that have all been created in this household either a month or less than a month ago. They are technically temporary guests which go from my house to my mums house. Especially now when I’m at work they must be at my mums. They generally come to stay at my house only when I am around as they can’t be left unsupervised alone at my home.

As I’ve mentioned in this thread my siblings are with me temporarily, they are not permanent residents in my home they are in fact registered occupants in my mums home. They just have been here back and forth due to lockdown to help mum and while they’re here they want to game with me.

As per the written rules copied and pasted:
“If they mainly play at your place, you don't have to apply for the whitelist”

If taken quite literally it says I don’t have to, I know there are expectations upon not doing so, but like I said they aren’t permanent residents in my home they technically live at my mums and have occupied my space for a month or less than a month.. This is a temporary situation for me so I did not see the need in applying for something that would allow us to vote freely multiple times when in fact we do vote in multiple places and then sometimes at my home as they are forgetful and mums internet is painfully slow. If not them, I do my best to vote at work or when I’m out.

I know it was still advised to do so to avoid a situation like this but let me be clear they don’t permanently stay here, they aren’t residents of my home.
It clearly would have been the right decision to apply, it was poor judgement by myself but now that I’ve been pulled up on it (banned) due to my temporary situation may the result of this appeal please be reconsidered as per the wording of it not being required but strongly advised?
Between the 4 of us you can see that our accounts voting IP locations varies due to the temporary living conditions and because I try to vote when I’m out somewhere or at work hence, I did not apply as it states on the rules that they should
“log into the game from their own place and computer prior to next voting.”
Plenty of times we have done our best to do that but they play at my house and while I’m at work they are at mums who doesn’t have good gaming desktops/ laptops and high speed internet NBN like we do.

Pleasseeee, I’m begging for you to help me out
We will abide closely to your rules like we have throughout our time as royallers. I’m really hoping you guys can change your mind because this was really a weird predicament for me to deal with and it’s resulted in a life time punishment. I’d never intended for any of this, while I understand it, this is still a possible loophole that may assist and adhere to my case, due to every single factor of information of evidence I have provided and taken the time to consider so pleaseee, please, please, a thousand times please consider having us back. You don’t know how happy and grateful we would be…

Thanks for your time and response.

 

Also I’d like to include that I respect your decisions and I’m grateful you have looked into my case but please I urge you to reconsider given my situation and circumstance. Please look into the IP addresses in which we have attempted to all vote in multiple places like the rule suggests.

Please and thank you so much, Dasha.

 

There is no loophole that will allow you to avoid your permanent ban or shorten its duration. What you are quoting is our Voting Rules FAQ while you are banned under the Vote Abuse infraction.

Vote Abuse: The act of attempting to, or successfully, bypassing the restrictions of voting no more than once per 24 hours.

The MapleRoyals TOS is designed to be inclusive and they apply to your situation and many other circumstances that might not be covered in our Voting Rules FAQ. I'm sympathetic to your situation and the possibility that you might have unintentionally engaged in vote abuse due to your relatives playing in your household, but ignorance of the rules is not an acceptable justification for breaking them.

I will be going ahead and locking this thread out of a concern that keeping this thread open might be misleading you and giving you a sense of false hope that your ban can be reverted.