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Discussion in 'Ban Appeal' started by taehwan, May 12, 2024.

  1. taehwan
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    taehwan Member

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    Hello, I am a returning player. my account may have been flagged because of a few incorrect attempts at the password/pin.
    I've reset my pw but i am still unable to login. I know my username, but I do not know my ign. Can I get some help? thank you
     
  2. Kenny
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    Kenny Donator

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    Country Flag:
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    Shadower
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    Hello,

    Your account was hacked and banned to prevent further damage. To recover this account, please reset your credentials here: https://mapleroyals.com/controlpanel/login

    Please then submit an account recovery ticket here: https://mapleroyals.com/forum/forums/support-requests.111/
    Additional account recovery check out: https://mapleroyals.com/forum/threads/lost-email-or-username.154999/

    We recommend you use credentials unique to MapleRoyals only. Once you have done this, let us know and we will proceed with the account recovery.

    Meanwhile, feel free to make another account while waiting for a response from the admin. This ticket will be closed as your account recovery will be handled in the recovery section.
     
  3. taehwan
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    taehwan Member

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    Thank you! Just submitted an account recovery ticket. FYI, I think the domain has changed from mapleroyals.com to royals.ms, so the links that were sent are broken
     

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