Closed this is an id that has been deleted or blocked from connection

All Your Character Names: Sagah, Asaham, ChiefSully, (one beginner with bowman related name/ cant remember), Uhmbreon

Last thing you did: Shopping in FM

Why do you think you got banned?: Dear GMs, I think it could be a bug, a lot of people are getting this error recently. I was playing fine this morning before work but started getting this error message after I got back from work. I look online and follow the guides asking to reset the wifi/modem. After I reset the wifi, just like the guide asks and now my wife also cannot log into any of her accounts. Please kindly help, thank you very much in advance

Ban message when attempting to log in: this id has been deleted or blocked from connection

What GM banned you (optional): N/A

 

I already try restarting modem and computers multiple times.

 

Hello! Have you listed all of your characters? Is there anyone else who plays MapleRoyals in your household/workplace?

 

Good afternoon GM Dasha,

First I would like to thank you for your reply and for taking the time to answer my ticket.
No, one thousand apologies I but do not remember all the names. (Asahm, SamSam563, MustangPride, TeyKillaSam, Teykillersam) Honestly there could be few more names. I used to play MapleRoyals few years ago (beta testing). I was craving my childhood memories and recently just returned back to the Royal Family. I was even able to convince my wife and cousins to start playing MapleRoyals with me. We had a real blast.
My cousins and wife do play MapleRoyals in my household. My cousins went back to asia, no longer staying with me.

I was thinking about getting my house white listed. Please GM Dasha, I really need your help. What is your suggestion to do in this situation.
To be honest I do not really need all the characters back. The one that matters most to me now is Asaham.

If you can please allow me to keep playing only on Asaham, that is fine. He is the new character I started playing after returning back to Maple Royals. I've made a lot of new friends and guildmates and would love to return back to the Family as soon as possible. I am truly at your mercy please help GM Dasha. I really appreciate it.

Thank you very much for your kind attention and support.
Have a great and wonderful day.
Stay safe & healthy always

-samsam563 (maple is life)

 

Thank you for your detailed explanation! Please restart your router/modem and make sure your IP changes before you try to log in. Let me know if the issue persists.

 

Dear GM Dasha,

Happy Day! Hope you are doing well.
Thank you very much for your help, really appreciate it.
I am able to log in and have no more issues.
Please kindly close this ticket.

Thank you for your kind attention and continued support.
Have a great and wonderful weekend

Happy Mapling~
Very Respectfully,
SamSam563 (maple is life)