All Your Character Names: Can't remember the IGN. Should be "NavL". The character created years back. Last thing you did: Can't remember because it was years back. Why do you think you got banned?: Not sure. I was thinking coming back and start to play mapleroyals today. But my account suddenly got deleted/blocked. Ban message when attempting to log in: This is an ID that has been deleted or blocked from connection. What GM banned you (optional): Not really sure.
Hello, Unfortunately, it seems that your account was hacked, and was banned to prevent further damage. You will have to go to the Control Panel and change your credentials here: https://mapleroyals.com/controlpanel/login We recommend using credentials unique to MapleRoyals only. You should also make a post in the Support Request forum here: https://mapleroyals.com/forum/forums/support-requests.111/ In your request, please include the following information: All your character names (IGNs): The date of birth associated with your account (DD-MM-YYYY): The email addresses you think might be associated with your account: Your account username (Game Login ID): The last time you played*: *Please provide an estimation if unsure Do not post any of the above information on this thread, as this one is public. The Support Request Forum is private. Once all that is done, an Admin will be required for the next step. I will let them know of your request, but it will likely take some time before they get to it, as they always have a lot of tasks to take care of. You may play on your other accounts and create new ones in the meantime. Once you create the thread in the Support Request Forum, your account recovery will continue with the Admins on there. I will be closing this report in the meantime, but you can still respond here if you have any questions. Good luck!
