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Discussion in 'Ban Appeal' started by lubin5792, Nov 22, 2024.

  1. lubin5792
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    lubin5792 Member

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    Hi Team,

    I get the title message when trying to log in. It's bee 5 years since last playing so I'm not sure about any of the information on this account unfortunately. I don't think it's an IP issue as my other account is able to log in.

    Please let me know if there's anything out of the ordinary.
     
  2. Heidi
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    Heidi GM Intern

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    Please post all of the character names that you know
     
  3. lubin5792
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    lubin5792 Member

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    Hi Heidi

    The only character I can remember that might be on this account is Sandrita
     
  4. Heidi
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    Heidi GM Intern

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    Your account was hacked, and banned to prevent further damage. To recover your account, please reset your credentials here: https://royals.ms/controlpanel/login We recommend you use credentials unique to MapleRoyals only. Please then submit an account recovery ticket here: https://royals.ms/forum/forums/support-requests.111/ after checking this thread here for what information the admins will need. https://royals.ms/forum/threads/lost-email-or-username.154999/

    As the admin is quite busy and has a lot of other tasks to complete, it might take some time for them to get to your support request. We kindly ask you to be patient, even though we know that it is really difficult when you just want to get back to your old account and continue to re-live the nostalgia on it! But you are welcome to make another account while waiting for a response :D

    This appeal will be closed as your account recovery will be handled in the recovery section.
     

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