Solved [Solution Given] This is not a registered ID

Discussion in 'Closed' started by Cecaniah, Apr 17, 2021.

  1. Cecaniah
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    Cecaniah Member

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    Character Name:
    Cecaniah

    Where are you having an issue(s):
    In-Game

    Date and Time when issue(s) occurred (GMT):
    Since Thursday 4/15/2021, ~13:15 (GMT)

    Details of the issue:
    I logged in fine a few minutes prior to this issue. When I tried to re-log, i got this message. The message was on all 3 of my accounts. I was able to log in fine at the control panels, just not in-game. I tried redownloading and reinstalling the game countless times already. I have updated my OS and drivers. I have tried rebooting my internet connection.

    What error code were you given(if any):
    "This is not a registered ID"

    If it can be replicated, please provide a screenshot or recording of the issue occurring:
    Maple0018.jpg
     
    Last edited: Aug 18, 2021
    Cecaniah, Apr 17, 2021
    #1
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Can you show a full screenshot of the client, including the client date?
    [​IMG]
     
    Dave Deviluke, Apr 17, 2021
    #2
  3. Cecaniah
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    Cecaniah Member

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    See attached: id not registered with date.jpg
     
    Cecaniah, Apr 17, 2021
    #3
  4. Dasha
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    Dasha Donator

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    Starting a PM to request account ID.

    Edit: all the ID provided to me exist in our system.
     
    Last edited: Apr 17, 2021
    Dasha, Apr 17, 2021
    #4
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    As the Staff are unable to replicate your situation, we suspect your game files may be corrupted

    Please try a clean install
    1) download the latest client setup
    2) uninstall/remove all current Royals folder(s)
    3) restart PC
    4) re-install
     
    Dave Deviluke, Apr 18, 2021
    #5
  6. Cecaniah
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    Cecaniah Member

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    I factory reset my PC and I'm able to login now :D
     
    Cecaniah, Apr 20, 2021
    #6
    Dasha likes this.

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