Solved [Solution Given] Unable to access game/website since 21 Jun

Discussion in 'Closed' started by Dave Deviluke, Jun 22, 2024.

?

Which region are you from?

  1. The game and website are working fine for me

    34.3%
  2. Africa

    0 vote(s)
    0.0%
  3. Asia

    40.3%
  4. Europe

    7.5%
  5. Latin America

    10.4%
  6. Carribean

    0 vote(s)
    0.0%
  7. North America

    6.0%
  8. Oceania

    1.5%
Thread Status:
Not open for further replies.
  1. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,128
    Likes Received:
    11,912
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
    Hello all, some players are unable to access the game + website at all
    upload_2024-6-22_10-43-58.png

    Please vote for your country/region via the poll above so I may confirm how many players are affected by this issue

    Should there be any updates on the issue, it would be reflected in this post too

    Note: the regions are defined by the United Nations geoscheme - Africa, Asia, Europe, Latin America and the Caribbean, North America, and Oceania.
    Reference: https://en.wikipedia.org/wiki/United_Nations_geoscheme

    If your friends are unable to access this forum post, please request them to vote via Royals Discord poll instead - https://discord.com/invite/MzVfDU5PTP

    https://discord.com/channels/1008174423846686801/1009498265894539274/1253907252365230080
     
    Last edited: Jun 22, 2024
  2. IBlacKStaR
    Offline

    IBlacKStaR Member

    Joined:
    May 26, 2023
    Messages:
    12
    Likes Received:
    4
    Gender:
    Male
    Country Flag:
    IGN:
    IBlacKStaR
    Level:
    30
    Thx Dave
    Hope find a solution.

    Hugs
     
  3. Vinilos
    Offline

    Vinilos Donator

    Joined:
    Jul 7, 2018
    Messages:
    190
    Likes Received:
    278
    Gender:
    Male
    Country Flag:
    IGN:
    Vinilos
    Level:
    18x
    I had issues to vote a while ago but now I can do it, also opened in the game without issues a couple ahours ago (Latin America, Colombia) also just logged in and it went well.



    also ñ
     
  4. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,128
    Likes Received:
    11,912
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
    Were there any changes made to your network?

    Or the issue only lasted awhile?
     
  5. Vinilos
    Offline

    Vinilos Donator

    Joined:
    Jul 7, 2018
    Messages:
    190
    Likes Received:
    278
    Gender:
    Male
    Country Flag:
    IGN:
    Vinilos
    Level:
    18x
    Hi, nope, I tried to vote like at 8:50 pm col time, didn't worked, but I tried to open the game and it did normally
     
  6. AlexChoi99
    Offline

    AlexChoi99 Donator

    Joined:
    Nov 15, 2017
    Messages:
    25
    Likes Received:
    8
    Gender:
    Male
    Country Flag:
    I am currently in Lebanon, deployment
    Can’t access to the server at all with mobile internet. I am using my base’s shitty public wifi.
     
  7. JuliusOmega
    Offline

    JuliusOmega Donator

    Joined:
    Aug 14, 2014
    Messages:
    713
    Likes Received:
    860
    Gender:
    Male
    Location:
    Guayaquil/Ecuador
    Country Flag:
    IGN:
    OmegaArrows
    Level:
    200
    Guild:
    Create
    I have friends who work on fiber optic transmission lines for several companies, now that dawn has arrived I will ask them what is happening, it seems that the problem is not only here, there is also lag in other games, Dota, Lol, Cod. and others that are online , Just to emphasize, I am from South America, although it would be worth asking about the matter.
     
  8. BrawlX
    Offline

    BrawlX Active Member

    Joined:
    Oct 26, 2023
    Messages:
    34
    Likes Received:
    14
    Poor us Asians.
    Don't know if it's related, but in the recent, say, 2 days, logging in at the period of around 1300UTC feels very very very slow.
    Edit to add ping test & tracert screenshot, if it helps.
    reporte.png
     
    Last edited: Jun 22, 2024
    JuliusOmega likes this.
  9. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,128
    Likes Received:
    11,912
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
  10. IBlacKStaR
    Offline

    IBlacKStaR Member

    Joined:
    May 26, 2023
    Messages:
    12
    Likes Received:
    4
    Gender:
    Male
    Country Flag:
    IGN:
    IBlacKStaR
    Level:
    30
    I'm from Chile, South America and the issue is solve, finally i can connect to the website and the game.

    :love:
    happy mapling!
     
    JuliusOmega likes this.
  11. Sunrise ^o^
    Offline

    Sunrise ^o^ Well-Known Member

    Joined:
    Nov 18, 2020
    Messages:
    375
    Likes Received:
    2,766
    Location:
    Clannad
    Country Flag:
    IGN:
    Sunrise
    Level:
    140
    Guild:
    Rog Gamer
    hi dave deviluke

    I had this problem when I started the cake boss that is, at 20:00 p.m. server time

    I told my brother to check the problem because I felt lag and had network problems After 30 minutes

    the problem was solved

    I don't know if this problem is linked to what you mention

    :)
     
  12. BrawlX
    Offline

    BrawlX Active Member

    Joined:
    Oct 26, 2023
    Messages:
    34
    Likes Received:
    14
    I can confirm it's resolved.
     
    Last edited: Jun 22, 2024
  13. Dave Deviluke
    Offline

    Dave Deviluke Forum Moderator

    Joined:
    Oct 5, 2017
    Messages:
    12,128
    Likes Received:
    11,912
    Gender:
    Male
    Location:
    MapleRoyals Discord
    Country Flag:
    IGN:
    DaveDeviluke
    Level:
    70
    Although I have forwarded a summary to the Devs, the issue was self-resolved before we could verify anything

    So it's very likely this was an abnormal ISP-specific issue that affected players from various region(s)

    While this issue was occurring, I also noticed the player count displayed on the website is also relatively high (1800~2000) so we are unable to confirm why only some players were affected by this particular issue

    Note: will be closing this thread in a few days since the issue has been resolved
     
    Vinilos likes this.
Thread Status:
Not open for further replies.

Share This Page