Unable to log in

Discussion in 'Closed' started by Brandondeco, Feb 3, 2021.

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  1. Brandondeco
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    Brandondeco Member

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    Hello. I just downloaded the game and made a character but when I click my character to log in the game closes and says "You have been disconnected from the login server. Please try again later." I tried to redownload the game and restart my modem and router. I made exclusions for the game in my antivirus but I still cant get past the character screen. Please help as the server seems really fun and seems to be well populated. Character Name is DenkiStunGun. Sorry if this post is in the wrong place.
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Does it happen to only one character, or the entire account?
     
  3. Brandondeco
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    Seems to be the entire account. Made a second character and same thing when i try to select the character the game closes and i get the same message "You have been disconnected from the login server. Please try again later." I could try to make a new account with a different email.
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    You can create a new account with the same email (also better to do so for easier account verification)

    Please try the steps of [Q: Crashing as soon as I enter my PIC?] in this link
    https://royals.ms/forum/threads/read-first-making-a-thread-in-character-issues.133018/
     
  5. Brandondeco
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    Made a new account but same thing. After I create a character and try to log on the game closes with the same message.
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Did you try the steps I linked?
     
  7. Brandondeco
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    Yes I did same result.
     
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Do you have any VPNs installed on your PC, such as NordVPN?
     
  9. Brandondeco
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    Brandondeco Member

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    Yes I do have ExpressVPN but I have tried with it connected, unconnected and I also tried switching locations with it but that didn't help.
     
  10. Brandondeco
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    Brandondeco Member

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    I'm not too familar with this computer I just moved into this apartment a few weeks ago and the computer was here already.
     
  11. Brandondeco
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    Any other suggestions? I would really like to give the server a try.
     
  12. Brandondeco
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    Still looking for help with this I have deleted and reinstalled but I cant get anything to work!
     
  13. Brandondeco
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    Tried from my old computer but same thing is happening. PLEASE HELP!!
     
  14. Brandondeco
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  15. Dave Deviluke
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  16. Dave Deviluke
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    What are the specs of both PC?
     
  17. Brandondeco
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    Processor: AMD Ryzen 5 3600 6-Core Processor 3.59 GHz
    Ram: 32.0 GB
     
  18. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you are still facing the same issue with the latest files of 13th Feb, are you able to load Royals with another GPU?
     

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