Closed Unable to Login after PIC

Discussion in 'Ban Appeal' started by Carousel, Nov 26, 2020.

  1. Carousel
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    Carousel Member

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    All Your Character Names: Carousel, Ariyala, 2VALK
    Last thing you did: FM Shopping / Petri Leeching
    Why do you think you got banned?: I'm not sure, sorry
    Ban message when attempting to log in: "You have been disconnected from the login server. Please try again later."
    What GM banned you (optional):
     
  2. Muff
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    Muff Donator

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    Have you tried rebooting your router and modem?
     
  3. Carousel
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    Carousel Member

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    Yeah, tried to reset it again just now to try it again and I'm still disconnecting after I enter my pic
     
  4. Muff
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    Muff Donator

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    Do you have any other accounts or does anyone else with your connection play the game?
    Are you trying to connect to the game with a VPN service?
     
  5. Carousel
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    Carousel Member

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    No other accounts, I use have two VPN's; Windscribe and ExpressVPN. On my non-vpn connection I still disconnect as well
    On discord Dave Deviluke suggested submitting the ban appeal to confirm if I was MAC banned
     
  6. Muff
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    Muff Donator

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    It does sound like it could be a MAC ban, I will send you a PM to give me your MAC addresses to check, but can you also confirm that you have tried connecting without using any of the VPNs and the same issue occurs?
     
  7. Carousel
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    Carousel Member

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    Sent the addresses, and yeah I can confirm that I've tried to connect without any VPN as well and the issue still persists
     
  8. Carousel
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    Carousel Member

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    Update: Uninstalled Express VPN (had both Windscribe and Express) and I was able to log in again.
     

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