Solved [Solution Given] Unable to logon game server

Discussion in 'Closed' started by pizzastark, Jul 6, 2022.

  1. pizzastark
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    pizzastark Member

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    Where are you having an issue(s):
    *In-Game

    Date and Time when issue(s) occurred (GMT):

    around GMT+2, 1 to 1 : 30 pm

    Details of the issue:
    Getting "Unable to log on to game server" when trying to open my character that i just created (i literally just made the account)

    *Actions leading to the issue.
    *What were you trying to do: Opening my character
    *Does this issue(s) happen often: Just created my account few hrs back

    What error code were you given(if any):

    Getting "Unable to log on to game server"

    Other useful info: I'm logging from Egypt and not using VPN.
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. pizzastark
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    pizzastark Member

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    hi dave, I can't login via hotspot since im on PC not a lap
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Your PC is unable to connect to WiFi (via hotspot)?
     
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  5. pizzastark
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    pizzastark Member

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    Yep my mobo is bit old so it doesn't have wifi adapter built in. Will have to buy a USB-like device that works as wifi driver to try, but is there another reason this might be happening?
     
  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Could be network issues

    Try run this test

    https://sourceforge.net/projects/winmtr/

    IP address for test: 51.68.205.179

    This will show if there are any connection issues between you & Royals server.
    Simply download that software, run it, input that IP address, and click start.
    Allow it to run 100 tests (which you can tell from the 'Sent' column), then take a screenshot of the program and post it here
     
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  7. pizzastark
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  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Based on these test results, it seems you are unable to connect to Royals

    Are you able to try restarting your modem/router and repeat the test?
    Note: if you are still unable to connect after restarting modem/router, you would need to contact your ISP and confirm if they are blocking network connections to Royals

    Example of my connection to Royals
    [​IMG]
     

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