Spoiler Based on what we've seen, there's nothing you can say on the issue that will cause us to reverse the ban. You will be unbanned when the 3-day ban period expires.
I don't see anyone names "Wand" mentioned in the screenshot. All I see is the harassment of someone with the IGN "Pleasure." And if that was really what was going on, why hasn't your friend come forward? Anyway, if you see harassment or use of the n-word in smegas, feel free to take a screenshot and post it in our "Report Abuse" section on the forum or PM it to a GM on the forum. If you've seen it in-game and the person responsible has yet to be banned, it means that a GM did not see it at the time. Currently, use of the n-word is only prohibited in smega. Harassment is prohibited in all forms of in-game and forum communication. See you when your ban expires! Happy Mapling!