Awaiting Admin action WS Disappeared

Discussion in 'Character Issues' started by Looney, Sep 13, 2024.

  1. Looney
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    Hey,

    IGN :Lo0ney
    Problem : WS Disappeared
    Details : i bought few hours ago a 1 WS, in addition i opened 210 Gacha and got another 2 WS
    i tried to scroll Bracnh Nose with Face scroll DEX ( approx ~ 07:20-07:35 server time) and its failed (Twice)
    and now i see the ive got only 2 WS, please help me to fix the problem, i worked very hard to achieve that White Scrolls
     

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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. Looney
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    Hey Dave, thx for reply
    for you request - i bought a Chaos scroll and White Scroll approx. at ~06:00-06:30 (server tIme)
    right after that i opened 210 Gachapon tickets in NLC and got 2 White Scrolls
    so in total i had 3 White Scroll And 1 Chaos Scroll.

    i hope this info will help you to figure out in clearly.
    thank you for help

    Have a nice one
     
  4. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    So all these events took place at 0600 to 0630 (UTC)?
     
  5. Looney
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    Hey Dave,
    All these event took place at 06:00 to 07:30 approx (started from the buy of the chaos and white scrolls, to the scrolling the branch nose at 07:30+-)

    Already told you that in the previous replies
     
  6. Dave Deviluke
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    But I am asking for the date and time of obtaining the WS, not the scrolling which you have mentioned in the initial post
     
  7. Looney
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    Alright, thx

    The first ws that I bought was about 06:00 to 06:30 and eight after that I opened 210 gachapon at NLC and got another 2 ws, I don't know the exact time that I got every single one

    I just know that i pressed NO in the 2 times that the prompt show up and asked if I want to use the WS for scrolling the branch nose
     
  8. Looney
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    Hey, is there any answer about my case?
     
  9. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Waiting to see if anyone else mentions disappearance of White Scrolls

    Normal items don't just disappear

    If they do, it would be a bug that can occur to others as well
     
  10. Looney
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    Alright, thz for answer

    As I told you already, it's happened right after the scrolling tries
     
  11. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  12. Looney
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    hey dave,
    any update that case?
     
  13. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Character Issues are processed in batches every few months, you would have to wait for the Admins investigation

    I am only able to escalate this as a game-breaking bug if it occurs to multiple (if not, all) players
     
  14. Looney
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    alright!
    thx a lot for help, have a nice one
     

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