Solved [Solution Given] Encountered error pop up after Set up

Discussion in 'Closed' started by Itscold, Oct 7, 2023.

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  1. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Could you show me a screenshot of the exception/exclusion you have made for Royals folder?
     
    Dave Deviluke, Oct 9, 2023
    #21
  2. Itscold
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    Itscold Member

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    There you go,
     

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    Itscold, Oct 9, 2023
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  3. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Which anti-virus is that?

    It doesn't looks like the default app - windows defender
     
    Dave Deviluke, Oct 9, 2023
    #23
  4. Itscold
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    Itscold Member

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    Here you go,
     

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    Itscold, Oct 9, 2023
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  5. Itscold
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    Itscold Member

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    Heres an overview
     

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    Itscold, Oct 9, 2023
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  6. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    If you installed a bunch of free anti-virus, un-install them

    The free version won't help you when the actual virus (or malware) do hits

    The problem of having this many anti-virus is that we don't know which 1 took the MapleRoyals.EXE
     
    Dave Deviluke, Oct 9, 2023
    #26
  7. Itscold
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    Itscold Member

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    Hi Dave,
    I have reinstalled and manage to play the game yesterday. However, after i exit the application and attempt to log in, upon reaching the selection of character. When entering the game with character, the game crashed with a black screen and no error pop ups. I have retry a few times and same response.

    Any advise?
     
    Itscold, Oct 10, 2023
    #27
  8. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    Likely caused by this issue
    https://royals.ms/fix
     
    Dave Deviluke, Oct 10, 2023
    #28
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