IGN: chubstar Level: 70 Problem: Deleted character by accident while trying to transfer items to mule Details: I was going to remake my character because I had an issue with the skill points. I was trying to log in and I accidentally deleted it while I was still in the process of transferring my stuff over , while logging in and out of my mule. Please help me get my character back, I would greatly appreciate it! Futher details: character deleted on October 14th, 2024 @ around 2PM PST. I'm including a SS that was taken RIGHT before the accident happened. Thank you so much!
Will forward your request to the Admins Note: this may take some time as the Admins + Devs are distracted by the DDOS
I must say this was the worst support team I have ever had the displeasure of having to get assistance from. Waiting over a month for an admin to click 3 times and bring back my character is the most ridiculous thing I have ever encountered on any online video game. Absolutely ridiculous. I have had time to join the game , make 2 new characters , and quit the game before ever getting help. You guys don't even take the time and minimal effort to get back to us when things take forever , you guys have not a care in the world about your community. DDOS has absolutely nothing to do with this issue , and taking 10 minutes to fix it could of been done with or without ddos issues. I am shocked to see this is how you treat people that donate to your game. I am very disappointed and regret having put money into the game , not because I wont be playing it , but because of how careless your team is.
We sincerely apologize for the frustration you’ve experienced with this process. Character restoration and account recovery are services that our Admins provide to support the community, and we understand how important these are for players like you. While we agree that a month is a lengthy wait, it’s important to clarify that recovery tasks aren’t as simple as a “few clicks.” Each request requires careful handling, and, to maintain fairness, the Admins process all player requests, including account restorations, ban appeals, reports, and other support tickets, in the order they are received. Unfortunately, the recent DDOS issues also caused delays across all of our services, which affected response times for everyone. Our team truly cares about every member of the community, and we ensure that all players receive equal treatment, regardless of whether they have donated. To do otherwise would be unfair, and we firmly believe that prioritizing any player based on their donation status goes against our principles of fair support. We’re truly sorry to hear that you decided to leave during the waiting period and apologize for not being able to assist sooner. Should you decide to return to Royals in the future, please feel free to submit a new character restoration request, and we’d be glad to help.
Thank you for still taking the time to restore my character , I really do appreciate that and may return in the future
