Error while trying to pass the character pane and connect to my character

Discussion in 'Closed' started by Gour, Sep 19, 2020.

  1. Gour
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    Gour Member

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    Hi ,

    I got the following error after typing my PIC for my character: "Trouble logging into the game ? Please visit the Support section of mapleroyals forum"

    I'm not sure what is the reason, I downloaded the game again and also I reset my PIN + PIC. I disabled my firewall and antivirus software on my PC.

    Thanks,

    upload_2020-9-19_20-18-35.png
     
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  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. Gour
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    Gour Member

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    Yes , what I need to do ?
     
  4. BeBo50
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    BeBo50 Member

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    I have the same exact problem! Any staff input on the matter?
     
  5. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  6. Gour
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    Gour Member

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    Hi Dave,
    I did an experiment trying to connect my computer to a phone hotspot network (using cellular). It seems that the client prompts me to type a PIN code every login (It wasn't happening when I used HOT), but the issue still persists after I type my PIC. I had changed my PIC + PIN details a lot yesterday (resetting + disabling) because I didn't remember my credentials. Maybe there is something in regard to it ?

    Thanks,
     
  7. Dave Deviluke
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    Dave Deviluke Forum Moderator

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    It's normal to get prompted PIN since you are logging on from a different network

    You still disconnect to main page after entering the PIC?
     

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