Closed ban appeal

Discussion in 'Ban Appeal' started by frank0131, Sep 10, 2017.

  1. frank0131
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    frank0131 Member

    Character Name: Dejavuu
    Last thing you did: Probably at ludibrium or hitting wolf spider
    Why do you think you got banned?: I actually have no idea, i am fine logging in the account but when ever i click my character it pops "out cannot connect to the server" this have been two days. i used the troubleshooting guide and it says that i might be banned. i saw the shout box but i do updated my file before july 20
    Ban message when attempting to log in: cannot connect to the server
     
  2. Tim
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    Tim Administrator

    you're not banned, do you have any unused network adapters active that give you extra MAC addresses? are you using VPN services?
     
  3. frank0131
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    frank0131 Member

    I don't really know what "extra MAC addresses " means so I probably didnt receive any of it. I'm not using VPN service.
    I just move in university dorm room will this affect?
     
  4. Tim
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    Tim Administrator

    that might affect your connection yes, someone on your dorm room net might have gotten that IP address banned before
     
  5. frank0131
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    frank0131 Member

    Will you be able to unlock it. Or any suggestions?
     
  6. Tim
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    Tim Administrator

    can you send me your MAC and IP address to my inbox so I can check those out for you?
     
  7. Tim
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    Tim Administrator

    your account and the IP / MAC address you send me are not banned
    do you have the same login problems on another account?
     
  8. frank0131
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    frank0131 Member

    Something amazing just happened!! I register a new account than login successfully. Than, i tried my old account again. i can log in after this!!!
    Thanks for your help !!!!!!
    :)))))))))
     
  9. frank0131
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    frank0131 Member

    Sorry man i still need some help, i relogged my account again and the same thing happened again. whenever i click my character "cant connect to the server popped out".
    :((((((((((
     
  10. Tim
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    Tim Administrator

    your account isnt banned, you can check the technical help forum for your technical issues
     
  11. frank0131
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    frank0131 Member

    Ok thank you a lot
     

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