just the standard firewall/server check message when trying to open the client. I can open and play like normal using VPN. I will give it a shot and then update you ASAP thanks.
@Matt here are the results from ping/traceroute still unable to open client without VPN. this is a screenshot of the message I received the past 7 day attempts at opening mapleroyals.exe , any advice? thankyou
Thanks, but can you please do the same but for mapleroyals.co instead of royals.ms? .com is for the website, .co is the game server.
Thanks, I've passed this information to our DDoS protection providers and will update when I hear back.
They are requesting a traceroute done through a piece of software called MTR: http://winmtr.net/download-winmtr/ Could you please download and open MTR, enter 'mapleroyals.co' for the host, click start, wait 60 seconds, click copy text to clipboard, and paste the results here. Thanks a lot.
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 127 | 127 | 0 | 0 | 1 | 1 | | 192.168.1.1 - 0 | 127 | 127 | 1 | 1 | 2 | 1 | | 125.235.249.147.adsl.viettel.vn - 0 | 127 | 127 | 2 | 3 | 33 | 2 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
i just noticed all of players who using Viettel (an internet service provider in Viet) r getting same problem and others not using this ISP can connect to Royals normally.I hope this could help you D
Our DDoS protection service have confirmed there are no IP blocks in place and that the issue lies with your ISP. Either there is a problem at your ISP and some websites/IP addresses are not accessible, or the ISP has purposely blocked access in a censorship type manner. If we have been censored then unfortunately there's nothing we can do as there are no avenues for managers of blocked websites to appeal censorship decisions in Vietnam. The only thing you can do is contact your ISP Viettel and ask them why you are unable to access 107.154.50.193 (mapleroyals.co) and if there is anything they can do to fix it.
