Awaiting Player Feedback Cannot get past character selection screen - MAC ban on account

Discussion in 'Character Issues' started by oddtune, Apr 27, 2026 at 10:55 AM.

  1. oddtune
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    oddtune Member

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    Opening thread as a part of the self-triage specified in https://royals.ms/forum/threads/troubleshooting-guide.20556/#post-118395
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    IGN: Resist
    Problem: Client crashes immediately after going through entire login flow.
    Details: Trying to get back to Royals, but I am having issues logging into my account.

    Getting the respective error mentioned in the title after going through the entire login flow and selecting a channel. The application just errors out immediately.

    This error persisted, even after doing a complete re-setup of Windows 11. There is no VPN currently in-use/installed on my machine. At one point, I was using a VPN, but I would have expected all configurations to have been reset on the OS re-setup.

    The issue also persists across different network connections. I have not been able to see if I am able to replicate this issue on other machines (because I only have one machine to work with)

    I'm not too familiar with networking, but I crawled the forum and perhaps my MAC address was false positively placed on same network blacklist on Royal's server?
     
  2. Dave Deviluke
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    Dave Deviluke Forum Moderator

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  3. oddtune
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    oddtune Member

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