Closed Cannot get past login screen.

Discussion in 'Closed' started by Javier, Jul 25, 2017.

  1. Javier
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    Javier Donator

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    IGN: Javier

    Problem: cannot get past login screen upon entering account details.

    Details: seems like my account got stuck/frozen, somehow. I open the game, enter my account details, press the 'log in' button, and this very button remains pressed. I can still move my pointer around, but the button remains pressed for several minutes as shown in the screenshot below.

    I tried entering a false password to check if I get any other window pop-up, and it does. it shows the respective message of invalid password.

    I've re-installed, twice. (newest setup as of 19-07-17). antivirus' off, even with exclusion route. it keeps happening.

    as you may already know, I'm from Venezuela and the country's situation at the moment is quite delicate. it's been over 3 months we've had network issues all over the country due to sabotage and mere negligence, which difficults a lot of things. playing, downloads, or just navigate. but this doesn't seem to be affecting this case, since I was able to log in yesterday, just as I'm currently making this post online.

    the only thing I believe may be related is, last time I tried to log in last night, a window appeared saying that my account was already logged in. that's when I headed to sleep, expecting for that to be solved on it's own.

    any advice on this would be much appreciated.



    upload_2017-7-25_10-29-17.png
     
  2. Jeen
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    Jeen Donator

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    Is this still an issue?
     
  3. Javier
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    Javier Donator

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    hi Jeen.
    yes. still an issue.
     

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