Closed Cannot get past login screen.

Discussion in 'Ban Appeal' started by Javier, Jul 25, 2017.

  1. Javier
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    Javier Donator

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    IGN: Javier

    Last thing you did: sit on free market

    Why do you think you got banned?: I don't think I got banned. I'm re-posting this in here, as I've been told by GM Intern Charlie.

    Ban message when attempting to log in: nothing. absolutely nothing pop-ups.



    Details: seems like my account got stuck/frozen, somehow. I open the game, enter my account details, press the 'log in' button, and this very button remains pressed. I can still move my pointer around, but the button remains pressed for several minutes. nothing else happens.

    I tried entering a false password to check if I get any other window pop-up, and it does. it shows the respective message of invalid password.

    I've re-installed, twice. (newest setup as of 19-07-17). antivirus' off, even with exclusion route. it keeps happening.

    as you may already know, I'm from Venezuela and the country's situation at the moment is quite delicate. it's been over 3 months we've had network issues all over the country due to sabotage and mere negligence, which difficults a lot of things. playing, downloads, or just navigate. but this doesn't seem to be affecting this case, since I was able to log in yesterday, just as I'm currently making this post online.

    the only thing I believe may be related is, last time I tried to log in last night, a window appeared saying that my account was already logged in. that's when I headed to sleep, expecting for that to be solved on it's own.

    any advice on this would be much appreciated.
     
    Tazdingo likes this.
  2. Tim
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    Tim Administrator

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    try now
     
  3. Javier
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    Javier Donator

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    hello, Tim.

    it's still happening.
     
  4. Javier
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    Javier Donator

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    good morning.

    I re-downloaded, and re-installed again. even on a different folder. antivirus and windows firewalls off + exclusion routes.

    still stuck on the login screen upon pressing the login button.
     
  5. Tim
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    Tim Administrator

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    can you send me an inbox message with your ip and mac address?
     
    Javier likes this.

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