Closed Game DC upon Zakum dying

Discussion in 'Closed' started by Gottem, Mar 17, 2018.

  1. Gottem
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    Gottem Member

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    Hi Royals,

    So I was buying reg zhelm service and the game froze and crashed as the last body was exploding. I took pics on my phone as proof, can anything be done to compensate??

    https://gyazo.com/b028830f59236fb816ae696e68a039a0[​IMG] - you can see zak drops flying out in the back, that's right when my game crashed
    https://gyazo.com/f74ebcbd694d4b21774987fd8a49d62a[​IMG] - window moved to the side
    https://gyazo.com/2011c21fb2314a55c7333f0f60035665[​IMG] - shows the error msg I got when closed program and tried to reopen royals

    - I died around last body sometime, but there was a bishop that was going to resurrect me
    - game windows such as key config, item inventory and equipment wouldn't display normally (seen in screenshot 2)
    - this happened around 8:30pm PST today

    I asked my guild after restarted comp and logged back in, they said I was supposed to lower graphics for zakum bodies. But I had no idea I was supposed to do this cause hadn't heard from anyone prior to boss run. Also cause I paid for reg zhelm service on another char before too, I didn't know to lower graphics either and it turned out fine.

    Thanks
     
  2. Kibito
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    Kibito Well-Known Member

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    We don't refund this error unfortunately, try GFXing right after arms & 1st/2nd/3rd body next time!
     
    Yan, violaceopes and SmokerT69 like this.

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