Hi, I played in Royals 4 years ago, I was thinking of coming back to play and I see that I am banned... I don't remember why and I would really like to come back. My character names were rockyevo and MiawRocky. Last thing I did : probably spending my gachapon tickets aha. Reason : I played on a laptop mostly and I was afk a lot, I don't know if someone in my household played a trick on me and I got banned, I really don't remember. Message : "This is an ID that has been deleted or blocked from connection. Please check again." Hoping to get unbanned, thank you for you time and have a great day Rocky
Hey there! Please remain patient and don't bump your ban appeal as it might result in a longer waiting time! We will be sorting out the appeals from old to new once we will be given the green light to do so. Have a nice day!
Your account was temporarily banned on 2021-02-09 to prevent malicious users from further accessing your account as they got your login ID and password from other sources online where you use the same login details, and used those in a credential stuffing attack. You can read more about that here: https://royals.ms/forum/threads/account-security.184904/ We have changed your password for your own protection. We wont provide this password to you. In order to play again you need to: - Go to www.royals.ms/controlpanel and choose the 'FORGOT PASSWORD?' feature to reset your password by email (keep in mind the control panel is case sensitive). Do not set your password back to what it was before. - Log in on the control panel with the new password you registered and reset your PIN (email verification is required for this step which is also done in the control panel). - You should now be able to log in on the game client and set up your new PIN to then start playing again! If for some reason you're unable to remember your email or lost access to the email you signed up with, and are unable to recover that email from your email provider you can: Don't post this information in your ban appeal, make a thread at: Spoiler: Email recovery https://royals.ms/forum/forums/support-requests.111/ with the following details: EMAIL RECOVERY 1) Your character names (IGN): 2) The date of birth associated with your account (DD-MM-YYYY): 3) The email addresses you think might be associated with your account: 4) Your account username (Game Login ID): 5) The last time you played: Only choose this option as a last resort after you have tried all the email addresses you can think of that you might have used. Processing these requests will take a long time so really give it your all before you follow these steps. We have restored the accounts that were accessed by the malicious users back to a state before the malicious users logged in on them to restore your mesos and items because we noticed brute force attempts on PINs with the help of a bot net. Extra security measures to prevent brute forces have been put in place since 2021-02-09. Cyber security is very important as malicious internet users are at an all time high in 2021. We suggest that you protect yourself from these types of attacks by never using the same login credentials anywhere online and looking into getting a password manager to stay organized in your daily online activities as you can never be too sure about the data security of the platforms that you use.
Thank you for your help, it seems its been unlocked, but now I have this problem Basically your control panel tells me to log in to the game to set a PIN and the client tells me to reset my pin on the website. Thank you.
Hello, We are aware of some players who are experiencing this issue. We will give you an update as soon as there is a solution. Have a good one!
Please follow the steps according to Tim's instructions to regain access to your account! If you are still struggling to recover your account information feel free to leave a comment on this thread!
I am forwarding your information to the admins for further investigation, Thank you for your patience.
