Solved [Solution Given] Problem with Main Account

Discussion in 'Closed' started by thiago gomes, Jul 4, 2021.

  1. thiago gomes
    Offline

    thiago gomes Member

    Joined:
    Oct 26, 2019
    Messages:
    20
    Likes Received:
    0
    Gender:
    Male
    Country Flag:
    Hello Everyone, I'm wishing a good day

    I'm having a big problem with my main account

    I used to play Mapleroyals since a big while ago, however, I've started to work in a new company and I don't had much time to play anything.

    But today I tried to came back and play on my Main account where I have my ArchMage (Ice Lightning) called PesadeloO
    He's around lv 135 (I really don't remember exactly which is his Level now)

    But I noticed that maybe I was hacked, because I can't log-in on my account anymore.

    1) once I tried to log-in it showed a message for me that my account was blocked due of too many invalid pin authentication tries.

    2) so I came on MapleRoyals website and tried to log-in on my account here and it it told that my password was wrong Which is too weird because I have always used the same password.

    (Also, I have a secondary account where have the same password, and I logged -in normally on this secondary account without problem, Which made me think that my password was changed by someone)

    3) I tried to recover my Password using my log-in and e-mail, however it seems that my e-mail was also changed because I haven't received any e-mail from Mapleroyals after trying to recover my password.

    I have print screens where I was playing with this ArchMage that I can prove the account is mine and also, I can inform some other information about this account that I think that only me (the owner of the account) could provide.

    Can you guys please help me on this ? Because I think I was hacked and I'm trying to recover this account now

    Thank you
     
  2. Sen
    Offline

    Sen Donator

    Joined:
    Jul 14, 2016
    Messages:
    2,364
    Likes Received:
    30,644
    Location:
    Shoutbox
    IGN:
    Sentenial
    Hello, please follow this guide to request a manual recovery of your account.
     

Share This Page