Opening a new thread about this in light of silv's recent ban appeal, as well as Staff's known history of leaving discussions open-ended, stagnant without an outcome. This is a continuation of https://royals.ms/forum/threads/discussion-improving-the-ban-first-ask-questions-next-policy.180503/ from a purely compensatory angle as I do not believe the current ban-first policy should be changed. Spoiler Disclaimer: I do not know silv or any of the other false bans in game or in person. My interaction with silv goes as far as sending him my condolences via forum pm. As such, I'd like to think I'm neutral to this discussion, and hold no conflicts of interest. A quick forum search will reveal 11 bans which have subsequently been overturned in the last 2 months alone. https://royals.ms/forum/threads/ban-appeal.175588/ https://royals.ms/forum/threads/why-are-both-my-accounts-ban.178279/ https://royals.ms/forum/threads/ban-appeal.179015/ https://royals.ms/forum/threads/boms-ban-appeal.179401/ https://royals.ms/forum/threads/ban-appeal.179732/ https://royals.ms/forum/threads/ban-appeal.179901/ https://royals.ms/forum/threads/ban-appeal.180080/ https://royals.ms/forum/threads/ban-appeal.179550/ https://royals.ms/forum/threads/raonys-ban-appeal.180354/ https://royals.ms/forum/threads/ban-appeal.180497/ https://royals.ms/forum/threads/ban-appeal.180446/ With the exception of Raony's ban appeal which remains controversial to date (but is besides the point in the context of this thread), I believe unbans of this nature should warrant compensation from staff. This has been previously brought up for discussion in staff and concerns have been raised regarding exploitation as the rationale to not compensate these players. I am not aware of such circumstances occurring in the last 2 years and 7 months for which I've been playing this game but regardless, I feel like this is a very poor excuse to ignore the many players that we as a community have not done due justice for. Given the very nature of rule enforcement is to protect the fairness of MapleRoyals, I think this needs to be an open discussion among both staff and the community. I would like to think most of us share the sentiment that we all want Royals to be a "fair and fun game" for everyone. - these ban appeals directly contradict against this - there is currently no policy or mechanism to protect these players from what is essentially staff abuse - an inconsequential apology in the individual's ban appeal is really not good enough, especially given how humiliating a process this is Therefore, I am inviting staff and community alike to discuss: 1. Do you think these players should receive compensation? Why/why not? 2. If so, what do you think the compensation should be? 3. What are possible ways to circumvent potential exploitation? Please keep responses civil. I do not want to discuss the details of Raony's ban here - if you have comments to make about this please take it to another feedback thread.
I do feel like players that are wrongfully banned should be deserving of some compensation. We have in rare cases given compensation to individuals, usually in the form of a 1.5x or 2x coupon. The only issue I have regarding this is the potential exploitation if we were to have some sort of rule set in stone. I don't feel the comment regarding exploitation being a null issue in the OP makes much sense, as presumably exploitation has not yet been possible because we don't currently have a rule set regarding compensation, so there's nothing to exploit. I also don't think it would be wise to go into detail of possible scenarios which could lead to exploitation here in this thread. One solution however, could be to give compensation for only certain types of false bans.
With regards to Silv’s case, it seems extremely unjust that he is now unable to complete the advent calendar quest due to a false ban. He is a dedicated member of the community, shown by his relentless pursuit of the daily hp quest (which again, he missed out on because of his false ban). This would sap anyone of motivation for the game
Just like in real life, when you suddenly get rich, the authorities will inspect you for suspicious activities. That's why I only collect monster cards in game now, no meso no problem (duh). Joke aside, I think there should be a compensation for players that are wrongfully banned. Their gaming experience is ruined and they lost the income / exp that can potentially gained during the ban period, especially in the event.
1. Players who were wrongfully banned either because of a mistake on staff's part, because of a faulty autoban detection, or because of an agressively incorrect accusation should be compensated. Because in those 3 cases, the appealer is 100% innocent, and should not have suffered from any distribution to his gameplay. Btw, by agressively incorrect accusation i'd include any case where the ban ended up being completely baseless, or if the evidence was discovered as fake after the fact. Any other case where there was evidence, a very strong lead, or staff deciding to let a small offense "slide" for whatever reason, should not be compensated to avoid complications / exploitations of this system. My compensation idea: 2. Give a 2x coupon (etc version that is active as long as it didn't expire) to a character of the appealer's choice (untradeable). The days left before said ticket expires would be equal to the amount of days (rounded down) the player was unjustly banned for. (caps at 60 days of compensation). 3. Matt said to not talk about exploitations so
I don't think an exp coupon is fair as it kind of adds insult to injury for leech sellers and level 200s alike.
2x coupon could be also 2x drop and meso in addition to the exp, which are valued by these two groups as well.
I don't think people should be compensated where it was their own questionable behaviour that lead to it. For example, where they manage to get out of a permanent harassment ban on the technicality that at least one of their strikes was for breaking a closely related rule, and not the harassment rule. Or where there was uncertainty about not paying attention/ botting with an object on keyboard/ macrobotting. Those people should be grateful they got unbanned. RWT "suspicion" bans should always get compensation. These tend to be the longest bans. No RWT ban should be given where if it was found to be unfair, the staff would be unwilling to compensate for it. Fredrick shouldn't be allowed to tax for late pick-ups where the person was banned (for any reason). It's an unnecessary extra ban punishment.
I think the duration of the coupon should be based on the duration of the player's ban appeal rather than the ban itself (to avoid "I got banned in 2014" situations if they are ever associated with a false ban). Otherwise this is reasonable, and I also think at a minimum all false bans in the nature you described earlier should warrant a 24-hour coupon. Some consideration should be given for false bans during the peak of popular event seasons - i.e. Christmas, Lunar New Year and Anniversary. I would suggest doubling the duration of the coupon if the player(s) were affected during this period would be a work around. Obviously not everyone is going to be happy, but I would like to avoid personalising the situation because in all honesty I have limited faith in "discretion" by the current administration. Inevitably that means this is not "equally fair" for everyone - for instance, players who use their entire game time to sell leech or merch would have very minimal benefit from these coupons - but anything in compensation is an improvement to the current situation we're in.
https://royals.ms/forum/threads/ban-appeal-for-jon.181689/#post-1062211 Bump for more visibility, and marking the 12th case in the last 2 months.
